Policies

 
 
 

General Policies

Parking: On site outdoor parking is secure and free.

Credit Cards Accepted: Visa, Master Card, Diners Club, JCB, Amex

Check-In and Check-Out Times:

  • Check-in begins at 3:00 pm

  • Checkout is prior to 12:00 pm

  • For late check-out availability, check with the Front Desk on the morning of your departure.

Smoking: Smoking is NOT permitted at Alma Del Pacifico Beach Hotel & Spa

 

Reservations Policies

  • All rooms are subject to a 13% tax which is subject to change.

  • Additional persons:All occupants need to be declared at time of reservation.

  • Children: Child rate applies to age 12 and below at time of stay. Age 13+ is charged as an adult.

  • You are welcome to cancel your confirmed reservation at anytime. However please note that non-waivable penalties do apply!

    • May 1 to December 15 = Cancel at least 14 days in advance to receive a refund of the deposit paid. Requests 13 days or less is under full penalty.

    • December 16 to April 30 = Cancel at least 30 days in advance to receive a refund of the deposit paid. Requests 29 days or less is under full penalty.

    • EXCEPTION: Reservations made in either our "Saver", "Non-Refundable", "NO REFUND" rate categories carry a full penalty and offer no refunds at any time.

  • Please be aware of the rules of your rate category booked BEFORE clicking the acceptance button as we do not offer exceptions to this policy.

  • Rate Guarantee Limitation(s) = Changes in taxes or fees implemented after booking will affect the total room price.

  • We reserve all rights.

  • A change in dates or length of stay of your reservation may result in a rate change.

  • Failing to show up for your confirmed reservation "no show" or departing before your scheduled reservation end date are not eligible for refund.

  • We send confirmation notices electronically for your convenience. Alma del Pacifico Hotel and Spa keeps an official record of all electronic reservations. We honor our official record only and will disregard any alterations to this confirmation that may have been made after we sent it to you.